What our customers say

  • “Wave has given us insights into the number of calls that we receive for our on-sale days, and this helps us for future planning of staffing levels we need to handle the number of calls we receive.”

    Ewan Hunter
    IT Manager, REMT

  • “We are so lucky that we found you guys and it has transformed our service and has absolutely made the service what it is today. It has transformed care for countless numbers of people in Northeast London.”

    Richard Muswell
    Service Digital Lead

  • “Gradwell were by far and away the best value for money quote that we received, the Gradwell pricing structure is just phenomenal – such a massive difference from some other providers, and together with their exceptional service levels, it really was a no-brainer.”

    Chris Goodchild
    General Manager

Flexible pricing for your small business

You can mix and match the subscriptions below to suit different users in your business.

WAVE 100

£7.50

Suitable for inbound focussed roles, such as customer service.

  • 100 landline/mobile minutes
  • Admin control panel
  • Call management features
  • Softphone and browser calling
Get Wave
WAVE 1000

£10.50

Suitable for multi-purpose, such as back-office staff who handle inbound and outbound calls.

  • 1,000 landline/mobile minutes
  • Admin control panel
  • Call management features
  • Softphone and browser calling
Get Wave
WAVE 3000

£15

Suitable for users who focus on outbound calling.

  • 3,000 landline/mobile minutes
  • Admin control panel
  • Call management features
  • Softphone and browser calling
Get Wave

Using the options on the checkout page, you can select a suitable mix of Wave subscriptions to suit your business. For example, you may have a team of back-office staff who primarily handle inbound calls, so you can select a handful of Wave 100 licenses for them. If you have any outbound calling staff, such as a sales department, you can provide them with a Wave 3000 license.

Introducing Wave

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Enabling your workforce to succeed shouldn’t be difficult. What does that require? Fuss-free technology that is always available, easy to use, and most importantly, keeps you connected to your customers. Built with hybrid working in mind, Wave is designed to make doing business easier. The Wave cloud phone system is powered by Amazon Web Services which enables unrivaled flexibility, scalability, and resilience.​

Wave will enable you to reduce costs, save time, and integrate hybrid working into your business. Watch the video below to learn more:

Every Wave subscription includes:
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Easy management
The simple control panel helps administrators easily manage users, routing and other settings, without the need for technical expertise.
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Seamless integration
Make and receive calls from any device with an integrated softphone for web browsers, plus Android and iOS devices.
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Intelligent call routing
Create call flows based on conditions and logic in seconds using the easy to use control panel.
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Flexible call plans
Compatible bundles for any business size, across landline, mobile and international needs.
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Reporting
Access statistics & graphs detailing users calls, habits and usage.
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Unparalleled Security
Data is transmitted securely thanks to TLS and Encrypted Media. Call barring and daily spend alerts can also be configured.
FEATURES

All the features of an enterprise-grade phone system, for a fraction of the price

Online Management Portal
Customisable Extension Ranges
Online Call Logs & Bill Management
Bulk Creation of Users
Call Recording & Reporting
Provision Geographic, Non-Geographic & International Numbers
Number Porting Support
Custom Call Hold Settings
Configure Out of Hours Settings
Auto Provisioning & Handset
Daily Spend Alerts
Hotdesking

Compatible across supported devices
CLI Management
Customisable Call Barring (premium rate, international)
Voicemail, Custom Voicemail & Voicemail to Email
Voicemail & Call Recording Transcriptions
Call Presence & BLF
Click To Call Browser Extension

Softphone Available On Mobile & Desktop
Contact Directory
Easy Call Diverts & CLI Management
iOS, Android & Desktop
Wave User Portal

Hunt Groups
Auto Attendant (IVR)
Call Queues
Blind & Attended Transfers
Caller Id, Calendar & Pin Routing

Secure & Reliable Signalling (ITLS)
Encrypted Media (SRTP)
Ip-Only Access Control (IP ACL)
Multi-Factor Authentication
MIFID II Compliant
Recording & Audit Logs

Native integration
Secure call recording
Access full set of Teams controls & phone system together

Recommended by PC Pro

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Wave has earned PC Pro Magazine Recommended status for the second consecutive year. The review featured in Issue 345, published in May 2023 which included a report highlighting the best business VoIP phone systems for UK businesses. The Wave solution continues to be a real contender for businesses looking for a cost-effective, feature-rich VoIP phone system. The review highlights that the simplicity of Wave does not come at a cost of functionality:

“An SMB-friendly cloud VoIP service that’s easy to manage, great value, and big on call-handling features. Wave is a managed service that’s simple to deploy and incredibly easy to use”

Wave delivers powerful cloud-based voice services that are simple to manage and offers a great range of call-handling features at a very competitive price.

PC PRO

Frequently Asked Questions

Can’t find the answers you’re looking for?
Click here to chat to a member of the team.

Wave is a cloud phone system (or a “hosted phone system”). This means all the software that runs the phone system is based in a data centre, with calls being delivered into your office via an internet connection. This removes the need for a local PBX on-site, which helps to offer additional flexibility.

Yes, Wave can be accessed from both your computer and mobile phone from our ‘softphone’ applications. This allows you to access all the features of your office phone from these devices, such as making outbound calls from your usual office number. This makes Wave perfect for remote or hybrid working, as calls can be answered and made from anywhere.

As long as we have a porting agreement in place with your current provider, we will be able to move over your current telephone numbers. Our experienced team will be on hand to help you complete the necessary porting documentation and manage the order through this process. To have your numbers ported, select the Number Porting product when you buy your Wave licenses to start the process.

Yes, you can upgrade Wave licences within the Control Panel. Each upgrade comes with additional minutes that can be used across your account, meaning you can upgrade individual licences to gain access to more minutes. The cost of upgrading will be added to your new bill automatically the next time you receive your bill.

You can purchase your Wave phone system right now through our eCommerce journey by selecting any ‘Get Wave’ button on the website, meaning you can start using the system within minutes. If you have complex system requirements, need a large number of users or would just like to speak to someone, you can call our Sales Team on 01225 800 800 who will be happy to take you through the process.

Ready to make conversations happen?

Get started with Wave today, press the button below to begin your order.

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